Skyline Solar Systems Order
A six page document that summarises the details of the system, its performance and the agreed price, is signed, dated and sent to our head office for registration.
SKYLINE SOLAR SYSTEMS SERVICE
At Skyline Solar Systems, we make the process of ordering and fitting Solar PV systems as smooth as possible and we’ll keep you informed at all stages.
The industry is strictly regulated by the guidelines and procedures laid down by the MCS (Micro Generation Certification Scheme) and RECC (Renewable Energy Consumer Code), and as accredited members, we adhere to them rigorously. Our success in the industry is testimony to our great customer service and quality systems. After all, a large proportion of our business comes from recommendations from satisfied customers. From our initial advisor’s visit through to satisfied installation and system presentation we take care of you.
STEP BY STEP OVERVIEW
INITIAL SURVEY
During the pre-arranged appointment, one of our experienced surveyors will explain how Solar PV systems work and the financial benefits they bring including the government’s Feed in Tariff scheme. They will use our state of the art software system to calculate the suitability of your property for a Solar PV system and provide a tailor made system design with an illustration of the potential earnings and savings. If appropriate, they will explain our excellent funding packages we have available.
ALLOCATION OF YOUR PROJECT COORDINATOR
Once the contract has been agreed and received at our head office, all details are entered onto our system. Before moving on to the next stage, we make certain administrative checks.
We also carry out a Technical Check using advanced mapping technology to ensure any major anomalies are highlighted early in the process. Once everything has been verified, you will be allocated your personal Project Coordinator who will guide your order through to completion.
PREPARATION FOR YOUR INSTALLATION
After all the checks have been done, we will contact you to arrange a convenient date for installation of your Skyline Solar PV system. Once the agreed date is in the diary, a number of processes are organised:
INSTALLATION
All our fitting teams are equipped to deal with the vast majority of situations so most installations should not take longer than a day.
We request that our customers are present during installation to allow internal access, answer any queries that may arise, to run through the system and to confirm that the job has been completed to the customer’s satisfaction.
POST INSTALLATION
On successful completion, you will be asked for the final balance of the system, payable by bank tranfer. Under the rules of MCS, we cannot progress to final paperwork until final payment is made. In turn, the installation cannot be registered to receive the Feed in Tariff.
On payment, there are a number of jobs we need to do to complete the paperwork required – this will take between 3 and 5 working days.
TYPICAL TIME SCHEDULE
This chart illustrates the duration of a typical Solar PV Panel system installation from the point of order. Of course, we will always endeavour to organise timings to your convenience wherever possible. The timings are also based on a typical installation but as you will appreciate with so many elements to progress they can only be indicative.
Your Project Coordinator will inform you of your installation plan, and in the unlikely event of any changes we’ll let you know as soon as possible. If you have any issues, do not hesitate to contact your Project Coordinator – or ask for the appropriate department.